What is the OhSoHoney 100% Money Back Guarantee?

We are so confident you will love any of our hand picked items in your wardrobe; that we guarantee any item bought from us (apart from those excluded e.g. swimwear, sale items) can be 100% refunded or replaced with a 30-day period upon receiving your clothing back with our free returns; as set out fully in our Return Policy Page. 

How long will it take me to get my order?

Since launch we've made thousands of loyal customers happy. 98% of our orders are received within 3-7 business days. Please note that due to Covid19 on rare occasions these may be slightly longer. 

Can you ship internationally ?

Yes we do! Wherever you are, our products will find their way to you. Sometimes there may be a fee but this is to ensure that you receive your order as quickly and safely as possible. At this time, due to C19, do allow for any delays. 

How can I pay for my order?

OhSoHoney currently accepts Visa, MasterCard, Maestro, and American Express. We also accept payment via PayPal, Apple Pay and Google Pay.

You can also pay in installments with Klarna!

How can I check the status of my order?

We know you can't wait to receive your order, you will receive a tracking number once you have been notified that your order has been shipped.  If you have any queries as to the status of your order, please email sales@ohsohoney.com with your order number and details.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. However you still have our 100% Money Back Guarantee for when you receive and wish to return your unworn order. Information on refunds & returns can be found on our Return Policy Page.

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our Refund Policy Page and make a new purchase for the item or items you want through our site.

How do I return my order?

We hope you are extremely happy with your order, but if you want information about how to return an item, please see our Return Policy Page.

What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact us at support@ohsohoney.com.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please email us at support@ohsohoney.com for assistance. 

Where can I find product sizing information?

Product sizing varies between different styles. Product size information can be found for most products in the "Descriptions".  Unless otherwise specified sizing is in cm and is taken with the item lying flat.

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