OUR RETURNS POLICY

 

The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage. 

Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.

All returns must be shipped within 14 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.

Sale items: can can only be processed through a Gift Card to be used on our site, if they meet our terms and conditions.

Underwear: for hygiene reasons we cannot accept returns or exchanges on underwear/swimwear. You’ll be notified when purchasing if an item is non-returnable.

You’ll also need the receipt or proof of purchase. 

Items sent back to us without first requesting a return as above will not be accepted or processed.

You can always contact us for any return questions at support@ohsohoney.com.

HOW DO I RETURN AN ITEM FOR REFUND?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period you can start the return process by emailing sales@ohsohoney.com with "RETURN" as the subject.  Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can only be processed through a Gift Card to be used on our site. If your order had any shipping costs, these will not be refunded.

To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items 

We're unable to accept returns for any clothing where the hygiene seal has been removed.

 

SOMETHING I PURCHASED IS NOW IN SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.